Navigating the Internet

Renu Ben, a domestic worker and didn’t have a ration card. She hadn’t been paid in March and April and her family was running very low on rations. The local SEWA team informed her about the e-coupon system that SEWA Delhi lobbied for, which would allow those without the necessary documentation to avail ration services. It required registering for an e-coupon. However, Renu Ben wasn’t very comfortable with her phone or the Internet. Narmada Ben, a SEWA organiser in Harkesh Nagar, helped her get an e-coupon issued in her name, and then helped her navigate the PDS bureaucracy, until she received enough rations to see her through a few weeks.